Dog poop clean up service terms (Scroll Down For Prices)

1. Pet Waste Clean Up Service:

Bybypoo, LLC hereby agrees to clean up dog poop, double bag and place the waste in the customers receptacle; at the location as provided by client & within our service areas in Pinellas County. 

Bybypoo uses a routing software to ensure efficiency, time & gas savings. We can not promise a particular time of arrival but do send a text when we are about 15 minutes away to let our clients know when we are on the way. That’s one way we keep our prices low.  

Service Location Schedules: 

North Pinellas/Oldsmar -  Tuesdays & Fridays

South Pinellas & Beaches -  Mondays, Tuesdays, Thursdays or Fridays. The day depends on location.

Should we miss a day due to an emergency or other reason, a make up day will be re-scheduled the next business day.

This is not a contract but instead to keep our costs and prices low and to run efficiently we have created these parameters for better communication. 

2. Billing - We are fully automated: 

Invoices are automatically emailed to clients from our secure billing site.  Invoices auto send each week or month to our clients email address on file. 

Payment is due on receipt and services are pre-paid for the monthly billings and due day of service for weekly billings.  We accept the following forms of payment:

1. Credit  cards through secure invoice  for 3.5% fee
2. Venmo (bybypoo@mail.com) Free
3. ApplePay (727) 515-1414 Free 
4. Bank Draft through secure  invoice free

Non-payment: After 2 visits of non-payment services will be suspended. Should a past due balance be sent to collections a $45 service fee will be added to the past due amount. 

3. Dogs - Aggressive, charging or triggered dogs shall be placed away from the service area prior to arrival. We love your pets but for pet & employee safety along with insurance costs we err on the side of caution. If the tech has to leave due to aggressive dogs the visit is still due for that days service.

4. Missed Waste - Satisfaction guaranteed 100% or we will return the next ‘business’ day and make it right.

5. Service Access - If gates have locks or are broken please provide a means of entry during your service day. We still charge for the visit if we can not access the yard since we drove to the location.

6. Lawn -  Please make sure leaves & garbage is picked up and grass is mowed to receive the best service. Ankle high grass is acceptable. Leaves or higher grass makes it difficult to find pet waste in and while we will do our best we can not guarantee complete removal.

Trash and garbage in yards is a health hazard and should be cleaned up prior to service. Water collects in the items & attracts vermin, insects, organisms and mosquitos which spread disease and virus. 

We reserve the right to decline service if we feel the yard is a danger to employees, other clients/pets and the families & employees of Bybypoo. Visit fees will still be due. 

**We reserve the right to cancel service for any reason we deem fit. 

7. Weather - We work in rain showers & heavy downpours with exception to lightening, tornado warnings/watches or hurricanes. Safety always first! We will reschedule your stop for another day during the same week or within the next business day. For Fridays, Monday would be the make up day. Since we will be cleaning up double waste the following visit no refunds are issued.  

Flooded yards: we will scoop the areas without standing water and should we or the client decide the yard can not be serviced we will schedule a make-up day within the same week if possible or within 2 days of service day. Friday flood day will be rescheduled for Monday.

8. Cancellation/*Rescheduling Service - If service is no longer desired please notify Bybypoo via email or text at least three (3) days prior to the date you wish to end services. (727) 515-1414 if you need assistance.

a.   Rescheduling:

24 hour advanced notice is required to change or skip a stop. Should employees be on their way then receive a text not to come; that days fee will be due.

b.   Vacation Hold

Can be text or emailed to Bybypoo.  Please be sure to provide dates prior to leaving for your getaway. If dogs remain at the address no fees will be credited as we will be cleaning up double the waste when we return. 

9. Poop Disposal - Technicians double bag the waste and place the bag in the customers garbage receptacle. This is Pinellas Counties preferred method of disposal. The waste is transported to the waste facility where it is burned for energy. If you would prefer removal of waste please let us know. There is a $5.85 fee each visit as a removal add on.

10. Office Closures- Our employees work hard in the severe heat and heavy weather all year long. To foster a happy workplace we are closed the following holidays: Christmas Day, Thanksgiving Day, Labor Day and Veterans Day. When employees are off (sick, vacation, bereavment) there is a back up employee who will care for your yard until they return.

We may close down for (1) additional week during the year for company conventions and functions. An advanced notice will be provided through text or email.

While there may be short service interruptions throughout the year for things out of our control like hurricanes and emergency closure: we strive to offer an old fashioned client based service with kindness at the helm of our business.  Kindness matters.

Our method for missed visits; Pets still poop even if there is an emergency or weather break. We will be cleaning up double the waste when we return which means double the time to clean up.  Regular weekly prices include not only supplies, insurance , license, gas, uniforms and such along with other business expenses but also 15 minutes of employee time.  

               b.  Bybypoo cleans up on return: 

When we resume your service and clean up the missed week & current weeks waste. There will be double the waste which takes us double time to clean up. No credit will be issued.

*You may also scoop yourself while we are closed or until we can return if that is an option. Send us a note via text or email. Otherwise we will get it on our next visit.

Clients will be sent a reminder and notification at least one (1) week in advance of any office closure (unless it's an emergency). To get the news first please like us on facebook/Meta @Bybypoo for inclement weather and office closure updates.

11. Sanitizer & Deodorizer -  We use environment, pet and people friendly Wysiwash.com as an add on for lawns, turf, and tools, Effersan.com (for lawns, tools & shoes). We have given a lot of thought to the families & dogs we service. Everything we use is dog, environment and people friendly. Dogs are our world!

Thank you for choosing Bybypoo, LLC. for your pet waste management needs.

12. Consumer Reviews - Bybypoo, LLC prohibits and will demand removal of consumer reviews containing a) confidential or private information; b) harassing, abusive, obscene, vulgar, sexually explicit, or inappropriate with respect to race, national origin, gender, sexual orientation, sex, age, disability, handicap or any personal disparaging hateful remarks. c) unrelated to the company’s business practices. d) Are misleading. Please refer to the Consumer Review Fairness Act of 2016 for more information.

**We reserve the right to cancel service for any reason we deem fit.