Residential Service Agreement (Some Important Info)

1. Pet Waste Scooping - ByByPoo,  LLC. hereby agrees to pick up pet waste from the  address/location  as  provided.   Services  are  provided  on specific  days  based  on  location  which  are  Northern Pinellas  County  &  Oldsmar  on Tuesday  &  Fridays  and  Southern  Pinellas  County  on  Mondays  and  Thursdays. This routing only  applies  to  repeat  services  and  does not  apply  to  first  time  new  service  set  up, commercial accounts or  one  time  scoop  and  removal services.  In  the  event  we  miss  a  scheduled  day  of  service we  will  reschedule  a make-up  day  within  the  same  week.   For  example:  emergencies, Thanksgiving,  Christmas, New Years, 4th  of July, etc.

2. Billing - Clients  will automatically be set  up for  monthly  pre-billing based  on  a  calendar  month.    New  services  started  mid month  will  be pro-rated.  Services may  be paid weekly or  monthly and are  paid  in  advance.  New invoices  are emailed  2-5  days  prior to  the beginning  of  the  new  calendar  month and  can be  paid by : Visa,  Mastercard, Amex,  through Paypal at   (no-g in the email) or  (727) 515-1414  &  Cash.

3. Dogs - Dogs will be placed away from the service area during service time windows.  We  love  your  pets  but for  insurance  reasons we  err  on the  side  of  caution.  If dogs are in the service area upon Bybypoo‘s arrival we will first try and contact the client. If unable to make contact that days service will be forfeited.  Bybypoo will return on the next scheduled service day.   

4. Missed Waste - Satisfaction guaranteed 100% or we  will return within 24 hours  and make it right.

5. ​Service Access - If gates have locks please provide a means of entry during service times.  

6. ​Lawn -  please insure grass is mowed regularly and growth trimmed back to receive the best service. Ankle to shin high grass is acceptable. Knee high grass is not and impossible to find pet waste in.   We  will  still  provide  service  but  cannot  guarantee  all  waste  to  be  picked  up.

7. ​Weather - Bybypoo  works in  rain showers & heavy  downpours with exception to lightening or hurricanes. We will schedule a make-up day should service have to be skipped.

8. ​Cancellation - If service is no longer desired please notify Bybypoo three (3) days prior to the last day of  the  month.

9. Pet Waste Scooping/Disposal - Bybypoo technicians  will double bag the waste and place the bag in  the customers garbage receptacle. We offer waste removal for an additional service fee.   Please  see  our  menu  of  services  for  more  information and  pricing.   

10. Office Closure - Bybypoo closes its doors twice a year for vacation  &  the  scooper convention. Once in In the  fall and another after  the  new  year.  During those times we offer 2 options.  1. The  scoop yourself option; missed visits will be credited  to the  following  months billing  statement.   2.   if not  self scooping  during  the closure no  credit  will  be  issued  as we  have  the  same  amount  of  waste  to  clear  as  usual.     Clients will be notified by phone  call,  text  and/or email  of the closure dates  at least  two (2) weeks in advance.  Two (2)  reminders  will  be  sent after  that  through  text.  

11. Consumer Reviews - ​Bybypoo,  LLC prohibits and will demand removal of consumer reviews containing a) confidential or private information; b) harassing, ​​abusive, obscene, vulgar, sexually explicit, or inappropriate with respect to race, ​​ national origin, gender, sexual orientation, sex,  age,  disability, handicap  or any  personal   disparaging hateful remarks.  c) unrelated to the ​​company’s business practices. d) Are misleading. Please refer to the Consumer Review Fairness Act of 2016 for more information.  

Thank you for choosing  Bybypoo, LLC. for your pet waste management needs. If you have any questions or immediate concerns please feel free to call or text us at:  (727 ) 515-1414.